A new App to access Cambodian public service fees is available for download at "App Store" and "Play Store". To install this App, just type "Cambodia Public Services" and click INSTALL.
This App allows mobile users to check public services fees of a significant number of ministries in Cambodia. The development of the App was financed by the European Union (EU), Swedish International Development Agency (SIDA), Transparency International Cambodia, and the National Institute of Posts, Telecommunications and ICT (NIPTICT).
"This application provides information about public service in Cambodia. It makes thing easier for Khmer people to access the information related to public service," wrote developers on App Store website.
Actually, mobile users can use this application to check the fee to register a company, fee to apply for an identity card, and fee to apply for a passport etc.
According to EU, this App could help to improve Cambodian public service transparency in a view to reduce corruption.
"Increasing the transparency on fees to be paid for public services can help reduce corruption and informal payments in public service delivery," wrote EU on its Facebook page.
Last week, the World Bank and the Cambodian Ministry of Civil Service hosted a workshop to discuss with representatives from the Government of Malaysia and many other institutions about the new ideas to improve public service delivery.
As for Mrs. Inguna Dobraja, World Bank County Manager for Cambodia, citizens, service providers and policymakers are key actors to improve the quality of public service delivery.
"When citizens voice their concerns to politicians or policymakers, various reform activities can be adjusted and then implemented by service providers,” she said as reported by the World Bank.
Regarding public service delivery in Cambodia, the World Bank said that the access to this service is uneven. Among 90% of poor Cambodians living in the countryside, only 37% of them has access to health service, and 44% of them has access to clean water.
Since 2008, the RGC has made efforts to reform public service delivery by centering on three main points: (i) public financial management reforms, (ii) decentralization and de-concentration reforms, and (iii) public administration reforms. The critical goal of the RGC to improve public service delivery in all levels of government is to improve the efficiency and transparency of the public financial management systems.
During the workshop, Mr. Kong Vibol, Director General of the General Department of Taxation, said that to improve service delivery, the reform of human resource management by using information and communication technology (ICT) is needed.
"To enhance service delivery, we need to reform human resource management and use information and communication technology (ICT). We strive to provide services like private banks," he said as reported by the World Bank
As for Mr. Om Atharous, Director of the Commercial Department at Phnom Penh Water Supply Authority, the improvement of service delivery consist of "building trust and confidence among customers".
Concerning this issue, Dr. Yusminar Yunus from the Malaysian Administrative Modernization and Management Planning Unit (MAMPU) in the Prime Minister’s Department, is focusing on using information technology to enhance service delivery by putting citizen in the center. Hence, online services, provided by the government, has to be in a single gateway and mobile friendly.
“The ultimate goal is to use technology to improve citizens’ quality of life,” said Dr. Yunus as reported by the World Bank.
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